Help for customers, merchants and developers
Let’s talk wine.
About a merchant order
The shop identified on your order is the seller and fulfils your wine. Use its published customer contact details for dispatch, collection, product and refund queries, and include your order reference.
Merchant account support
Sign in to the merchant workspace to check your profile, stock and review status. Estate account sign-in is provided by URSY.ID.
Marketplace and integration help
Sign in to submit a private platform support request below. Developers can view the published marketplace API specification and product lookup before integrating.
Demonstration marketplace
Demo merchant names, prices and inventory are illustrative. No money is collected for demo baskets and no demo purchase creates a verified customer review.
Contact marketplace support.
Sign in so your private request can be linked to your account.
Sign in with URSY.IDLast updated 13 September 2026.